Terms Tions Technology Online Store
Rules set out the rights and obligations of this Online Store Tions Technology - Sellers and buyers - customers.
Owner of the shop Tions Technology, available at Swi Jacek www.tions.pl is established under the name Tions Technology, based in Warsaw, at ul. Bełdan 8/1, 02-695 Warsaw. The specified address is not the place for personal load. Entry in the register of economic activities was made by Mayor Warsaw under number 475 344. Company ID: 141551995, NIP: PL 521-335-35-93.
Implementation and taking orders:
- Order online store vendors may be made 24 hours a day throughout the year.
- When the Customer orders, service shop verifies the correctness of - Condition of the product, its price, customer data and then transmit them for execution. Transmission to implement means a change order status to any other than "registered" or "canceled" (eg "forward to the down payment"). Transfer to the implementation does not dispatch the goods. Each order has a number assigned to the time of its filing.
- Verification and order processing takes place on weekdays during working hours Store Retailers (9-17)
- The shop is presented Inventory of available goods. You can order both products available and unavailable.
- Upgrade your stock of goods takes place in the days, hours 9-12.
- In the case of goods available to approximate the execution time is given on the product, the level of storage above the bar.
- The order fulfillment, first decide how to pay in the following order (from parent):
- Payment with paypal
- Advance payment of paypal
- Advance payment to a bank account (with confirmation of payment sent in PDF format to e-mail)
- Payment of the total bank account (with confirmation of payment sent in PDF format to e-mail)
- The second criterion influencing the turnaround time is the moment of its submission. If you order products available, with no possibility of its implementation by adopting prior orders of a higher hierarchical order of execution, you will be informed about this, will also be given an approximate time of delivery, or order will be canceled if the store does not provide any further deliveries of goods.
- If goods are not available by placing an order you can contact the store to arrange for implementation, or wait for the transfer of this information after placing the order.
- Delivery time of goods available did not exceed 7 working days from the date of its filing. In appropriate cases where the performance of the contract within this time limit is not possible it may be extended by a further 5 working days the Client will be informed by the Seller by e-mail. In cases where the start of the contract is contingent upon payment completion date is counted from the date of booking payment on account of the Seller.
- In the case of contracts for which it was selected transfer payment or advance payment vendor will begin implementing them immediately after the impact of cash into his bank account, or immediately upon receipt of confirmation of transfer.
- Seller accepts as a basis to begin the order confirmation of the transfer of the amount not exceeding PLN 300 gross. Such acknowledgment must be generated by the bank in PDF format.
- If you choose the payment method that requires advance payment or the total amount from the payment of the order price does not change, provided that the money will be credited to Seller's bank account within 3 working days from order. After that date, Seller may demand payment from the client to the current price in a store, but not more than 15% of the transaction, and if the customer so he does not agree to withdraw from the contract paying the amount received after deduction of 10% of the transaction, but not less than 100 zł, which is treated as a lump sum compensation for the costs of the transaction the Seller.
- If you have chosen the method of payment on delivery, Tions Technology reserves that the price may change until the change order status to "Pending delivery", but not more than 15%. Obtaining this status, and all following it means that the price will not change.
- In the case of advance payment and no payment made for the remaining amount of the contract period resulting from the contents of the contract, shall be paid as an advance deposit, the Seller may retain value as a lump sum compensation for non-performance by the Customer Agreement, which shall be deemed a waiver by the Seller from the contract.
Commodity price and shipping.
Prices advertised in the store are displayed in four currencies, this is zloty (PLN), euro (EUR), U.S. Dollars (USD) British Pounds (GBP). The value of foreign currencies is updated daily on weekdays at the exchange rates of the NBP, and given them the price is converted into Polish zloty (PLN). Seller reserves the right to increase the contract price in foreign currency in cases justified by changes in exchange rates on the value of these changes in relation to the PLN. Shipping cost listed on the Store website and placing an order is calculated on the basis of the quantity of goods ordered and the total weight of shipments. In the case of an order for more goods than 1 (one), art, or bulky goods Seller reserves the right to modify the shipping costs. The client can not agree on a new delivery costs and waive the contract.
Methods of order
- Via the Online Store www.tions.pl
- By phone (only orders of more than PLN 1000):
- + 48 222-501-690
- + 48 508-500-701
- Fax to (only orders above 1000zł):
- E-mail at (only orders of more than PLN 1000):
Click - Contact Form
Placing orders via the Online Store provides convenience and current information on order status, options to modify its components and discounts and enables the fastest processing of your order.
- Orders are shipped only by courier, you will find a UPS driver (default) and DPD and TBA Express
- Each package is insured for full value of the contract
- At the time of shipment from the warehouse, it will be forwarded to the courier company, which since then bears the risk of loss or damage. Client should carefully check the shipment before accepting and signing the courier waybill. Pay attention to the state of packaging, particularly if it is not Dented and is not cut wrapping tape. If objections are raised us, they should be reported to the courier in writing and the Seller. If the shipment is received at any given time can be impossible to arrange delivery by courier delivery at another time (which is essentially free). .
- In case of doubt as to the contents of the package can be unpacked and require any preparation of the minutes of injury. The damage is not required to lodge a complaint, but it speeds up considerably.
- In case of complaints of damaged packages defining the relevant rules of law and customer complaints is time regulations courier delivering a package. Seller reserves the right not to assume the position of investigating the complaint before the settlement of disputed issues by the courier delivered the item:
- In some cases, before accepting and paying for goods from the courier it is possible to watch it. In case of need, please contact the store. This possibility exists only send the order.
- Software manufacturers SPB Software House, Resco, SBSH, Vito Technology, and software copyright LingvoSoft Tions Technology is distributed only in electronic form.
- Time limits for delivery from the dispatch should be:
In the case of shipment by courier service (given in working days)
- 1-2 days for shipping on the Polish territory
- 2-5 for shipments within the European Union
- 2-5 for shipments in Europe outside the European Union (not responsible for customs clearance time of shipment)
- 2-7 days for shipments within the United States (not responsible for customs clearance time of shipment)
- Deadlines in 90% of cases should be checked, but the situations are independent of the bearer of a commercial vehicle such as corruption, a large number of shipments in before Christmas. In such cases, delivery time may be extended, if that happens then you should contact the courier company that provides tracking and identifying the consignment on the basis provided by the shop number of the shipment.
Returns and Complaints
- Consumer (a person making a transaction not directly related to his trade or profession), which has an agreement at a distance, may withdraw from it without giving reasons, making a statement in writing within ten days. Ten-day deadline in which the consumer may cancel the contract, counted from the date of delivery (receipt) of goods. A model statement of withdrawal can be found here >> CLICK HERE <<
- Returned goods can not bear signs of use, packed in its original packaging, must have not violated any firmowo founded and security films, a complete set of accessories, CDs and manuals and documentation.
- Seller does not refund the cost of postage, the cost of installing the software or the cost of services performed on the machine on request
- Products are not returnable and their value and the value of services, such as:
- software licenses to which the use was necessary to break the seals / scratching scratch / break of the packaging film
- software licenses are generated for the customer, or ordered electronically
- all types of services
- Before shipping the return form must be completed reimbursement statement of the model should be reported to the Store, and then print it and fill. In the event of cancellation The customer is obliged to return, at its own expense, purchased products in their original packaging along with the completed statement and attached original proof of purchase (receipt or invoice).
- Money for the returned product transfer to the Customer will be indicated in a statement the bank account number within 14 working days of receipt of the returned Product. In the case of taking back from the client who was issued a sales invoice, the period shall run from the time of return the signed sales adjustments.
- Store will not accept returns of goods shipped by cash on delivery from the client if he withdraws from the agreement in the case of consumer sales.
- If you cancel your order after it has sent, or collect shipment by the customer, the Seller reserves the right to claim for the costs incurred shipping, packing product, and Customer agrees to bear the full amount, not less than 200 zł. This customer behavior will be treated as a waiver agreement with his guilt, and reserved for this occasion the amount as a penalty.
- In the case of a sale other than a consumer warranty is excluded.
- Seller does not warrant the purchased equipment, unless it is otherwise expressly agreed. In the event of a guarantee by the Seller for businesses and resselers warranty period is 12 months. If the guarantor is another party, in particular the equipment manufacturer or distributor, the period of the warranty and its terms, the result of the warranty document.
- If resselers warranty period may be further extended by 2 months, if the sale of goods in the store after the purchase did not take place immediately.
- In case of not receiving the package zip download, 10% of the paid advance payment will cover the costs described in point 8, in the case of goods which at the time the contract was Condition Zero (empty bar) Seller may charge additional costs of bringing goods to order. This provision does not limit the Seller in the exercise of the powers specified in paragraph 8
- In our offer includes, among others devices from European mobile operators. Each unit derived from the operator's next to the name has become dependent on the operator - VF, TM, WKZ - this means that the operator is derived from (VF-Vodafone, TM - T-Mobile, etc.). Branding the operator may not be visible (no branding) or visible in varying degrees (logo when you turn the device on the housing logo, the logo on the packaging). Before purchasing the unit derived from the operator to contact us with the shop to determine what type of branding (or if at all) has selected device. If you do not have a symbol next to the operator, this means that it comes directly from the manufacturer and has no operator branding.
- For devices with keyboards, in store, the device can meet with QWERTY, QWERTZ or AZERTY. Each time the device is a keyboard layout other than Polish - Shop informed about this in the name of the product. Information in the name takes precedence over the specification.
- Store does not sell devices with lock unlock.
- The origin of the equipment operator or a keyboard layout other than Polish is not a basis for returning the unit.
- Most of the goods, such as PDAs, notebooks, netbooks and GPS navigators, it is guaranteed Door-to-door, pursued at the expense of mail order service by the manufacturer. Please read the warranty card which has a device type of warranty.
- In case of complaint directly to the application must be notified Store it in his complaint system, located on the side of www.tions.pl. It is located in the "Your orders" -> "Complaints" (must have an account on the site). After reporting to repair in an e-mail address will be given where the equipment should be returned. The equipment must be provided at your expense.
- Devices are accepted only sent by courier companies. There is no possibility of leaving the equipment in person at the Store. They are not sent to the device accepted the Polish Post.
- To service equipment will be accepted only as reported by the above form, with the number given repair. The equipment is not raised by the inquiry form, can not be accepted for repair service and sent to the customer at his expense.
- Confirmation of acceptance, repair status and any other information from the Shop are a confirmation of the warranty repair history of equipment for archiving can be printed. Info n / t repair of equipment are kept by 12mc of the end of warranty protection equipment (up to 4 years)
- Store policy does not apply guarantee cards, warranty details for this device are described on the equipment manufacturer. If you are not a warranty on the Polish side of the manufacturer, will be appropriate with any other European country. Warranty conditions from other continents than Europe will not be respected.
- Any user who decide to declare the purchase of equipment that you have read the warranty of the equipment. If these conditions were not available in Polish, you can use translate.google.pl or ask us to translate.
- In the case of faulty hardware directly in the store does not make it as a rule, service repairs at this point., Complaints should be dealt with in due course. This term depends on the type of fault and the location of service equipment. Seller is not responsible for the duration of the warranty and how they consider as it is the guarantor of the competence of making repairs or service on his behalf, unless the Seller alone is the guarantor. Operation of the Seller, if it is not a guarantee, limited to shipping the faulty device to the proper customer service, describe the defect and test equipment in terms of repairing defects after returning from service.
- Following warranty repair performed, the equipment is sent to the customer at the expense of the Store, if mailing address is in Polish.
- Shipment of the device for warranty repair must be clearly visible when given a case number by the store, should also be packed in packaging appropriate protective equipment during transport. The device, please do not attach any accessories that are not reported to the complaint in addition to the battery. With included accessories that are not subject of the complaint seller is not responsible.
- Seller is not responsible for:
- any user data stored in the memory of an electronic device and for the loss / damage. In the interest of the user is backing up your data. Store contact information to give you what applications are needed for the implementation of the relevant copies.
- Accessories included with the unit is not subject to complaint
- Seller reserves the right to withdraw from the free repair warranty if:
- equipment have been damaged by mechanical or fluid action
- equipment has been opened or repaired by unauthorized persons
- software, hardware was changed to a non-original or modified
- damage was the result of operating in a manner contrary to that described in the User Guide
- equipment has been damaged or destroyed in consequence of force majeure or environmental influences
- In the case of complaints of unjustified applications or notifications to defects attributable to the Customer the Seller reserves the right to charge for diagnosis, the cost of shipping to the site and the cost of storage hardware but not less than the amount of 200 zł.
- Equipment not received the service within 6 months from the date of repair will be recycled.
- If the warranty period is prolonged too, please Customer shall:
- In the case of guarantees door-to-door contact with the service to which the equipment was sent
- in the case of the normal warranty, contact the shop.
- Seller reserves the right to refuse acceptance of the equipment described incorrectly, not having visible on the package or case number is not reported as a device to use the equipment for repair or refund.
- Clients' personal data are processed and used solely for the purpose of the contract.
- Every customer has the right to access their personal data and to correct them - for this purpose must log in to your client and make appropriate editing.
- our client can also request to remove your personal information from a database Store, which should be done via the contact form.
- Online Prices and descriptions are not a commercial offer within the meaning of the Civil Code, but only an invitation to tender.
- While every effort to ensure that the information published on the site were current vendor does not guarantee that the data do not contain defects or errors. If in doubt please contact the store
- Placing an order is not equivalent to its adoption. Seller may refuse to accept the order, and without giving any reason within 3 working days from the date of its filing. Silence of the Seller shall not be deemed acceptance of the contract.
- Information provided by the Seller to accept an order, based on a mutually accepted the offer, sent via e-mail, is tantamount to entering into a contract to buy / sell a binding both parties.
- If the shop is not visible installment calculator, it means that the product can not be bought in installments.
Despite the fact that the seller take the necessary measures to ensure the price and delivery time shown on the shop as well as information provided by its staff are updated may happen that the goods will be unavailable, extend the term of the contract or change its price after the order is placed and / or advance payment. In such situations, then the Seller reserves the changing conditions of the contract having regard to the wording of these Rules.
Applicable law and disputes
- In cases not covered in these Rules shall be governed by Polish law, in particular the Civil Code.
- Any disputes will be settled amicably by the Parties, and if that failed would be the court competent for the seat of the Seller.
Regulations come into force on 04.30.2012, the